Terms and Conditions

If you request MASTER TRANSFER LTD to cancel a remittance payment that has already been sent and received by the beneficiary’s bank, we will use all reasonable endeavours to obtain the return of monies and you acknowledge that this may require the authority of the beneficiary. Monies returned may also have charges deducted by the beneficiary’s bank to cover costs. There shall be no refund on the fees which were levied at the time of placing the original remittance, these will be retained by the company to cover costs. MASTER TRANSFER LTD reserves the right to charge a cancellation / refund fee of £15.00 (Admin fee).

Should the client deposit funds through the company’s online system (whether it is the website or the Master APP) and then decides not to proceed with the transfer and cancels the transfer, it is the responsibility of the client to inform the company in writing; email is accepted, that they request the return of the funds to the originating bank account. The client also accepts the condition that an administration fee of £15.00 will be deducted by the company to cover administration costs; this will be deducted from the original amount submitted to the company’s bank account.  Notice that once the ‘online’ transfer order is ‘paid’ such transfer cannot be reverse, except if you cancel the transfer which means the above policy will apply.   Notice that all refunds following a cancellation will take 72 hours (3 working days) before it is in your account.

If you request us to investigate or amend an existing payment, MASTER TRANSFER LTD reserves the right to change the exchange rate applicable on the day of the amendment. If an error has arisen which is due to the actions of MASTER TRANSFER LTD then the exchange rate applicable on the first order will prevail.

MASTER TRANSFER LTD is not responsible for checking details of the remittance (including details of the beneficiary or the beneficiary’s bank provided by you.)

MASTER TRANSFER LTD shall not be liable to the remitter or beneficiary for any loss of profit, contracts or goodwill or any other loss or damage including any indirect consequential loss (whether arising in contract, negligence or otherwise and whether or not the possibility of such loss or damage was known or brought to the attention of MASTER TRANSFER LTD at the time it accepted the remittance instruction to effect the relevant remittance transfer) provided always that MASTER TRANSFER LTD will, if requested by the customer, use all reasonable endeavours to trace and recover (at the customer’s cost and expense) the amount of any remittance transfer not received at the beneficiary’s bank. MASTER TRANSFER LTD shall only be liable for a delay in funds being credited to the beneficiary’s bank to the extent that MASTER TRANSFER LTD has been negligent, in which case, MASTER TRANSFER LTD shall be liable to compensate the remitter for loss of interest for the period during which the payment has been delayed. In the event of the funds failing to be credited to a beneficiary’s bank, MASTER TRANSFER LTD shall only be liable if it has been negligent but shall not be liable to the remitter. Remitters may not include conditions to be satisfied before payment can be released to the beneficiary as neither MASTER TRANSFER LTD nor beneficiary banks can accept responsibility for policing such conditions.

It is the client’s responsibility to ensure the payment transaction is finalized within a period of 6 months. After 6 months, MASTER TRANSFER LTD retains the right to keep any monies not claimed for.