Your questions Answered

Learn more about all the terms and conditions of our company. Your rights as a customer and your protections. What are our rates and other important information.

Questions & Answers


Most transfers happen the same day – it normally takes 1-3 working days to complete an international payment. 

Each customer is allowed to send £12,000 every year, without a proof of income.

When you reach £12,000 within 365 days you need proof of income, which would be the source of the money you’re planning to send. We accept the following documents:

  • 3 latest payslips
  • P60
  • Tax return or self-assessment
  • Loan agreements at the bank
  • Proof of sale of properties or vehicles

Usually, most of the proof of address documents are valid 6 months from the date of issue, except for those that come with the expiration date on the letter.

In 3 easy steps:

  1. click on the ‘More’ icon
  2. click on ‘My Details’
  3. choose the option ‘My Documents’

If you don’t have a proof of address, you can ask for a friend fill in a form authorizing you to use their proof of address

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