Privacy Policy

Personal Data is data which can identify you, directly or indirectly, either from that data or from that data combined with other information that is in, or likely to come into, our possession, it includes data such as your name, your location or online identifiers. By submitting your Personal Data to us you are accepting and consenting to the practices described in this Policy.

This Policy applies to Personal Data collected by us in connection with services we offer. This Policy applies to Personal Data we may collect via electronic channels and in hard copies.

Our website may contain links to and from the websites of our partner networks, advertisers and affiliates (for example Google, Twitter). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

We use personal information only for the purpose for which we tell you that is has been collected, and for other legitimate purposes as permitted by data protection law and retain it only as long as necessary for those uses.

We collect Personal Data which you disclose to us via online and offline means:

• We collect your Personal Data and Personal Data of your beneficiaries when you create a money transfer account with us by completing online forms. The sensitive Personal Data we collect about you may include: name, surname, ID's number, home address, email address, date of birth, mobile number, financial information and other Personal Data which is required to complete the transaction.
• We do not knowingly collect and process sensitive Personal Data such as Personal Data revealing racial or ethnic origin, political opinion, religious philosophical beliefs, trade union membership and data concerning health and sex life.
• Only our Nominated Data Officer and Master Transfer's employees (including registered agents) have a business reason to access client's personal information. To ensure the safety of such information we constantly train our staff on their data privacy obligations.

We ensure we have appropriate physical and technological security measures to protect your information regardless of where it's held and ensure that suitable safeguard measures are in place before any information has been transferred.

All the information you provide to us is transferred and stored at our Microsoft Azure Storage Service.

Personal Data held about you will be used for our core business and marketing purposes such as follows:

• to facilitate your monetary transaction;
• to respond to any queries or provide you with information, products or services that you request;
• to prevent or detect fraud, including fraudulent transactions, or abuses of our Website;
• to ensure that content from our website is presented in the most effective manner for you and for your computer;
• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• as part of our efforts to keep our website safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to manage our account and records;
• to conduct research and analysis;
• for AML purposes; and
• to comply with applicable law, regulations and court orders.

We may provide your Personal Data to trusted third parties who help us with our business activities such as processing your monetary transaction or offering customer service. These companies are authorized to use your Personal Data only as necessary to provide these services to us. We may also disclose your Personal Data:

• in the event of a merger, acquisition, or sale of all or a portion of its assets, we will share your Personal Data with our successor;
• with analytics and search engine providers that assist us in the improvement and optimisation of our website;
• to any other third party with your prior consent to do so;
• and if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, or protect our safety, our members, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• due to the Money Laundering Regulations 2017, by HM Revenue & Customs, by the FCA or other regulatory bodies, by the police or the law enforcement agencies, by a court or otherwise by law to use your information in the detection, prevention or prosecution of crime: money laundering, counter terrorist financing, tax evasion or fraud.

The new General Data Protection Regulation (GDPR) (EU) 2016/679 together with the new Data Protection Act 2018 (DPA 2018) gives rights to individuals in respect of the Personal Data that organisations collect and hold about them: for example, you have the right to ask us not to process your Personal Data for marketing purposes. If your Personal Data changes or if you no longer desire our service, you may exercise your right to access, correct, modify, delete or cancel your account, by sending us an e-mail via the contact form. You may also call us on our customer service number at +44 2036026262. We will respond to your request to access within 15 business days. Receiving emails from us is part of our service. You will only receive service related emails from us in order for us to manage and administer your account.

The GDPR provides the following rights for individuals:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

However, it is important to remember that due to the nature of our services (Financial services) and our legal requirements under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the above rights are not always applicable as we have an obligation to retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will securely delete your information when we no longer have a need to retain it. In case you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner's Office (ICO).

If you have questions or concerns about this Policy, please contact us by our contact form.

Or sending us a letter: